Teeny Greeny Happy Harvest Guarantee Terms and Conditions

Teeny Greeny Happy Harvest Guarantee Terms and Conditions

At Teeny Greeny, we are committed to ensuring your microgreen growing success with our Happy Harvest Guarantee. We stand by the quality of our products and are here to assist you in achieving a bountiful harvest. Please read the following terms and conditions regarding our guarantee:

  1. Commitment to Support: If you experience any issues with germination, our team is here to help. We require customers to reach out to us with photographic evidence and a detailed description of the non-germination issue.

  2. Community Engagement: Before initiating a claim, please engage with our growing community group for advice and troubleshooting. Many common issues can be resolved with the collective wisdom and support of fellow growers.

  3. Proof of Engagement: To qualify for the Happy Harvest Guarantee, you must provide evidence of your attempts to seek advice within our growing group. This helps us ensure that all avenues have been explored to achieve successful growth.

  4. User Responsibility: It is important to follow the instructions and video tutorials available on our website. Our resources are designed to guide you through the growing process step-by-step.

  5. Resolution Process: If, after following all instructions and seeking community advice, your microgreens still fail to germinate, we will take further steps to resolve the issue. This may include sending replacement seeds at our discretion.

  6. Exclusion of Refunds: Please note that our Happy Harvest Guarantee does not include refunds. We are dedicated to supporting your growing journey and will do our utmost to ensure your success with replacement seeds or additional guidance.

  7. Contact Information: For any issues, please contact us at hello@teenygreeny.co.uk with the required documentation and proof of engagement.

By purchasing our products, you agree to these terms and conditions. Our goal is to support you in growing healthy and vibrant microgreens, and we are here to assist every step of the way.