Delivery & Returns

We are a small business and ship our products directly from our headquarters in Wiltshire.

We offer the following delivery options:

Free Shipping: On orders over £40. Ships within 3-5 business days.

Free Express Shipping: On orders over £75. Ships Next Day (Mondays-Fridays)

Standard Shipping: Royal Mail 1st Class at £4.95. Ships within 3-5 business days.
Express & Tracked Shipping: Ships Next Day (Mondays-Fridays) at £6.95. 

 

Last Orders for Pre-Christmas Deliveries

We experience high volumes of orders and Royal Mail tends to get delayed around this time of year so please allow up to 10 days over the busy festive period for deliveries.

Our cut off for shipping for Christmas is Friday 20th December.

 

 Up until Wednesday 18th December - Royal Mail First Class 3-5 working day delivery: 

Orders 19th & 20th December - choose express delivery.

Orders from 21st December will be dispatched from 28th December.

There will be no dispatched made on or between Monday 23rd December 2024 to 27th December OR 31st December and 5th January.

Normal service will resume on Monday 6th January 2025.

 

Easter Deliveries

We take a week off over the Easter Break. All orders placed between 29th and 7th April will be shipped the week commencing 8th April.

 

Summer Holidays

We currently close every Summer between 21st July and 31st August, all orders placed between these dates will be shipped the week commencing 2nd September.

 

Returns & Refunds
It is possible that for any reason you are not satisfied with your purchase you can return your purchase within 14 days of receiving your order.
The returned items must be unused and in their original new condition.  
If you would like to return your kit after use then please send all components that you have left within 28 days of your kit arriving with you. Your return would need to be fully tracked, and tracking details sent to us at hello@teenygreeny.co.uk including your reason for refund, order number and full name along with photos of each growing step you made to allow success when using our kit.
 
 
The Small Print
As a small business we are not able to cover the cost of returns postage so we ask you to send it back using tracked postage and keep proof of postage. Once a returned kit is back and checked over, refunds will be made within 1-3 days. Once we receive your return, we will inspect the kit to make sure it hasn’t been used and every step was taken to have complete growing success. If for any reason your return did not meet our standards, we would contact you directly via email. Just so you know - this has never happened, but we've got to put the small print somewhere.
 
For help with tracking orders or missing items please contact us using hello@teenygreeny.co.uk
 
 
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