Teeny Greeny Customer Care and Complaints Procedure

We're Here to Help!

At Teeny Greeny, your growing success is our top priority. We understand that sometimes things might not go as planned, and that's okay! We're here to support you every step of the way. Our Happy Harvest Guarantee means you can grow with confidence, knowing we've got your back. If you need any assistance, simply follow the steps below, and we'll help get your microgreens thriving in no time.

1. Our Certifications & Quality Assurance
- Soil Association Licensed (License No: AP28455)
- DEFRA Licensed (License No: GB-7636)
- All products meet strict organic certification standards

2. How to Contact Us
- Primary contact method: Website contact form
- Email: hello@teenygreeny.co.uk with header "I still need help"
- Response time: Within 3-5 working days

3. Initial Problem-Solving Steps

a) Check our self-help resources first:
- FAQ section
- Facebook community group
- YouTube tutorial videos
- Happy Harvest Guarantee page

b) If issue persists:
- Use our contact form
- Complete the Typeform questionnaire
- Provide specific details about your concern

4. Happy Harvest Guarantee
- Our commitment to successful growing
- Coverage includes:
  - Germination issues
  - Product quality concerns
  - Missing items
- Backed by our organic certification and sustainable practices
- Full support through our growing community

5. Resolution Process
Step 1: Initial Contact
- Submit your concern through our contact form
- Include order number and photos if applicable
- Describe the issue in detail

Step 2: Assessment
- We'll review your submission within 3-5 working days
- You'll receive confirmation of receipt
- We may request additional information if needed

Step 3: Resolution Options
- Product replacement
- Refund as per our returns policy
- Growing support and guidance
- Additional resources and tutorials

6. Escalation Process
For serious complaints:
- Full refund option
- Direct communication with the owner
- Written explanation of resolution
- Compensation where appropriate